CINDER WINE CLUB + CUSTOMER CARE : FAQ
This page serves to quickly educate new Cinder Wine Club Members on how to access, navigate and manage their club accounts online, including contact information, billing/shipping addresses, credit card details, and wine orders.
Cinder Wine Club Account Access + Management:
If you are already a Cinder Wine Club Member there is no need for you to re-enter your contact information. Your club account was instantly established on the date you joined Cinder Wine Club. If you are a first time customer please follow the online prompts to create an account.
Your username is the primary email address associated with your club account. Only one username email address may be used to your access account information. To either set or reset an account password, select “Forgot your password?” underneath the “SIGN IN” button on the “Sign In+” page. You may also contact the Wine Club to have us reset your password.
Spring Release Questions:
For Out-of-Area Ship Members, beginning Monday, March 16th, Cinder will commence shipping wine release orders across the USA (weather permitting). For northern States, wine shipments may be postponed until milder weather prevails. On the date of shipment, Members receive FedEx tracking details via email.
Pickup-at-Winery Members may pick up their orders in the winery beginning Thursday March 26th through the next 60 consecutive days. Thereafter, any unclaimed pickup order is shipped to the Member billing address on file, at a discounted flat shipping rate.
2018 Syrah, 2018 Malbec, 2018 Small Lot Series “Tinto Seco”, 2019 Laissez Faire Red, 2019 Dry Viognier, 2019 Off-Dry Riesling, 2019 Dry Rosé of Syrah. All of these can be viewed by clicking here!
We have 5 different events to celebrate the new Spring Release wines: our laid back “Pick up Party”, our classic “Release Party”, a Winemaker’s Brunch and two small and intimate Winemaker’s Dinners. For more information on the Release Month Celebrations Click Here.
How To Navigate Your Online Account:
Within Section I of your online club account, you may edit your billing address, phone number, DOB, email address(es), as well as password.
Here you may edit credit card information associated with your club account, as well as add/delete credit cards on file. You may also designate a primary card for wine club authorizations. We accept MasterCard, Visa, American Express & Discover.
Here you may view and edit certain Wine Club details, such as delivery method (ship wine orders or pick up wine orders at the winery), primary shipping address (if applicable), and primary credit card designation for wine club authorizations.
Cinder Wine Club membership is At-Will. There are neither fees, nor dues associated with membership, beyond the minimum wine club purchases each Spring and Fall. We welcome your club membership and participation for as long as you please. You may move from one Cinder Wine Club to another, at anytime, at your discretion. To switch clubs, please contact the Wine Club or come by the winery tasting room for assistance. You may cancel your wine club membership at anytime by contacting the Wine Club.
Here you may view and edit your Fall Wine allocation order, as well as change your default delivery method (Pick-Up At Winery vs. Ship My Order). You may also designate another shipping address. Select “UPDATE ORDER” and then “CLOSE” to revise your wine selections.
As the order is “Pending,” no charges have transacted to your credit card. On Thursday, August 15th, we will process your Fall wine allocation order to your credit card on file in your club account. Between now and the morning of 8/15, you may return often to this section to revise your final wine selections.
Please Remember: For all 6-Bottle Wine Club Members, should your wine order total 12 or more bottles, wine club discounts increase from 10% to 15%, and complimentary FedEx Ground shipping is included (where applicable). All 12-Bottle Club Members receive 20% off 12 (or more) bottle orders, and
complimentary FedEx Ground shipping is always included on ship orders of 12 (or more) bottles.
Specific wines and their quantities are allocated for all Wine Clubs, except for 12-Your-Choice. Allocated wines may not be substituted. However, Members may personalize their wine orders beyond the allocated wines and minimums set forth by the winemaker. 12-Your-Choice Members have a pending allotment of 12 wines, suggested by our winemaker. Still, 12-Choice members are most welcome to designate any 12 (or more) bottles of their choosing for their Fall wine allotment. If we receive no changes to these initial suggestions, on 8/15 this case of wine will be processed to the credit card on file. Even then, 12-Choice members may still revise their final selections upon pick-up in the tasting room, or via email or phone.
Here you will find your complete order archives. You may review, reprint, and/or reorder previous online and tasting room orders.