COMMUNITY GUIDELINES
Cinder Wine’s Community Guidelines
Cinder has created a Wine Club, events and Tasting Room to support a wine loving community. These places are about the great pleasure in life of fine wine and the wonderful friendships, events, food pairings and moments that can be captured while enjoying some of the best wine from the Snake River Valley. Whether you’ve never visited our winery before or you live just down the street our Wine Club & Tasting Room are a Community of kindness & festiveness that we intend to preserve & cherish.
We believe strongly that every interaction between our employees and our customers should be positive and respectful.
To that end we require that all Wine Club Members & Guests follow our Community Guidelines as listed below.
Our small team works tirelessly to provide great customer service and to be solution-oriented, but we understand that frustrating situations may arise. In order for us to be the best advocate for you, here are our guidelines when communicating with our team.
Be understanding.
We will do our best to help however we can, but sometimes solutions take time. Trust that we will work as quickly as we can on your behalf and will keep you updated as we work towards a solution.
Communicate clearly.
If you have a question or concern, please articulate the facts of your situation clearly and in as much detail as possible. Supporting documentation is always incredibly helpful. Remember, our main goal is to help you find a solution.
Be respectful.
There is a human on the other end of the phone or reading your message or working with you in our lovely Tasting Room, so please treat our team with the same respect you would expect from us. We will not tolerate any verbal or written disrespect or abuse under any circumstances.
Cinder will under no circumstances tolerate disrespectful, hateful, harmful, or inconsiderate language or actions towards members of our Cinder team, other Club Members or our vendors. Any language or actions deemed inconsistent with these standards are immediate grounds for the termination of your Membership in the Cinder Wine Club and/or removal from the premise.
Sincerely,
-Joe Schnerr, Founder & Owner