CINDER WINE CLUB + CUSTOMER CARE

Starting August 2nd, 2021:  Our Winery is open for Reservations and Walk-In from Noon to 7pm from Thursday to Sundays.

If you are in the area feel free to call or stop by to see if there is a table available for a tasting.  We also have a three-season patio area and bar.  This outdoor patio’s seating is available on a first-come/first-serve basis and is for by the glass or by the bottle service only.  Sorry, there are no guided tastings available on the outdoor patio.

The rest of this page serves to quickly educate new Cinder Wine Club Members on how to access, navigate and manage their club accounts online, including contact information, billing/shipping addresses, credit card details, and wine orders.  Plus there is a section on FAQ’s surrounding the upcoming Wine Club Release.

If at any time you have questions, please contact us at 208-906-0555 (direct) or [email protected]

Log In Here+

 

New Online Reservation system
How do I make a tasting reservation online?

Click here to reserve a table now!

You can create a permanent account on the CellarPass website if you are so inclined. This will securely save your future information for future tasting reservations and other events at Cinder. It is not a requirement to create a permanent account on the CellarPass website; you can also make a reservation with us by using a guest account at checkout. If you would still prefer that we make the reservation for you, please call 208-906-0555 or email [email protected] and we will walk you through it!

Cinder Wine Club Account Access + Management: 
Do I have to setup my account?

If you are already a Cinder Wine Club Member there is no need for you to re-enter your contact information. Your club account was instantly established on the date you joined Cinder Wine Club.  If you are a first time customer please follow the online prompts to create an account.

How do I log in?

From a desktop or laptop, visit CinderWines.com and select “Sign In+” at the top right hand corner. From a tablet or phone, go to CinderWines.com , select the “SHOP NOW” button, then select “Sign In+” at top right. You may also simply visit CinderWines.com/FAQ from any device.

What is my username and password?

Your username is the primary email address associated with your club account. Only one username email address may be used to your access account information. To either set or reset an account password, select “Forgot your password?” underneath the “SIGN IN” button on the “Sign In+” page. You may also contact the Wine Club to have us reset your password.

Fall 2021 Release Questions:
When can I view my allocation and start to customize my order & when am I billed?

Pickup Members:  You can view your allocation in your account under Pending Orders and start to customize your order (either online or over the phone) on August 2nd.  You will be billed for your allocation on Monday, August 30th.

Ship Members: You can view your allocation in your account under Pending Orders and start to customize your order (either online or over the phone) on Tuesday, September 14th.  You will be billed for you allocation on Monday, October 4th.

When do my Fall 2021 wines ship?

For “Ship” Members, beginning Monday, October 10th, Cinder will commence shipping Wine Club Allocations across the USA (weather permitting).  On the date of shipment, Members receive FedEx tracking details via email.

When can I pick up my wines at the winery?

Club Members who are “Pickup Members” can start to pickup their orders on Monday, August 30th.  During the month of September, Cinder will have a “Pickup Window” at the winery so you can pickup your wine allocation.  Remember that in order to enjoy a full tasting of the newest wines during the month of September you’ll need to reserve a table for an Elevated Tasting. Thank you!

What are the new wines being released?

2020 Laissez Faire – Sauvignon Blanc, 2020 Chardonnay, 2020 Ville de Jardin, 2020 Verdejo, 2020 Gewürztraminer, 2019 Valentina, 2019 Tempranillo and the 2018 Reserve Petite Sirah.  All of these can be viewed by clicking here!

What is in my Allocation?

For All Clubs:

You can view the allocations at this page and see our notes on what we think you should add to your cart.

You can view your allocation in your online account. Log in HERE and then scroll to your Pending Orders to customize your order (either online or over the phone).  Enjoy!

What are the events you are hosting to celebrate the new wines?

We have four ways that you can taste our new wines for this Fall Release. They are listed below and on our Fall Release webpage. They go on sale at 10am on Monday, August 2nd.

1. Make a reservation for a  2-hour Elevated Tasting at the winery. Tastings are held Thursdays through Sundays from Sept 2nd to Sept 26th. Click here to reserve your table.

2. Two winemaker dinners will be held during the month of September. One will take place on Monday September 13th at Cinder & the other on Monday September 20th at Anderson Reserve. For More information go to www.cinderwines.com/fallrelease.

3. We have a limited amount of Take Home Tasting Kits. They contain 2oz samples of 7 of the newest wines from Cinder along with link to a virtual tasting with Winemaker & Owners Melanie & Joe. To reserve yours, email [email protected] or call 208-906-0555 or shop online.

4. We are hosting two PickUp Parties.  Laid back affairs where you can mingle with fellow Club Members, she Melanie & Joe pouring wines & enjoy a tasty pairing plate. Tickets go on sale Monday, August 2nd at 10am. More details at www.cinderwines.com/fallrelease.

How To Navigate Your Online Account:
Section I - My Account

Within Section I of your online club account, you may edit your billing address, phone number, DOB, email address(es), as well as password.

Section II - My Card on File

Here you may edit credit card information associated with your club account, as well as add/delete credit cards on file. You may also designate a primary card for wine club authorizations. We accept MasterCard, Visa, American Express & Discover.

Section III - My Wine Club Membership

Here you may view and edit certain Wine Club details, such as delivery method (ship wine orders or pick up wine orders at the winery), primary shipping address (if applicable), and primary credit card designation for wine club authorizations.

Cinder Wine Club membership is At-Will. There are neither fees, nor dues associated with membership, beyond the minimum wine club purchases each Spring and Fall. We welcome your club membership and participation for as long as you please. You may move from one Cinder Wine Club to another, at anytime, at your discretion. To switch clubs, please contact the Wine Club or come by the winery tasting room for assistance. You may cancel your wine club membership at anytime by contacting the Wine Club.

Section IV - Editing & managing my Pending Release

Here you may view and edit your Fall Wine allocation order, as well as change your default delivery method (Pick-Up At Winery vs. Ship My Order). You may also designate another shipping address. Select “UPDATE ORDER” and then “CLOSE” to revise your wine selections.

As the order is “Pending,” no charges have transacted to your credit card. On the day your Allocation is built it beomes “pending” and you receive an email alert. Three weeks after your order is built we will process your allocation order to your credit card on file in your club account.  During these three weeks you may return often to this section to revise your final wine selections.

Please Remember: For all 6-Bottle Wine Club Members, should your wine order total 12 or more bottles, wine club discounts increase from 10% to 15%, and complimentary FedEx Ground shipping is included (where applicable). All 12-Bottle Club Members receive 20% off 12 (or more) bottle orders, and
complimentary FedEx Ground shipping is always included on ship orders of 12 (or more) bottles.

Specific wines and their quantities are allocated for all Wine Clubs, except for 12-Your-Choice. Allocated wines may not be substituted. However, Members may personalize their wine orders beyond the allocated wines and minimums set forth by the winemaker. 12-Your-Choice Members have a pending allotment of 12 wines, suggested by our winemaker. Still, 12-Choice members are most welcome to designate any 12 (or more) bottles of their choosing for their Fall wine allotment. If we receive no changes to these initial suggestions, on then the order will be processed to the credit card on file. Even then, 12-Choice members may still revise their final selections prior to shipment (via email or phone) or if they are picking up their wine they may customize upon pick-up in the tasting room, via email or over the phone.

Section V - My order history

Here you will find your complete order archives. You may review, reprint, and/or reorder previous online and tasting room orders.